AI is going to make humans super human and super capable.
founder and CEO, KomBea
Author · 4 quotes
Art Coombs of KomBea in Lehi, Utah discusses Why AI Customer Service Call Centers Fail & How To Fix It. These quotes come from the conversation on The Business Spotlight with Peter Anthony. Watch Art Coombs's episode
Read Art Coombs's companion articleAbout Art Coombs
founder and CEO, KomBea
Art Coombs is the founder and CEO of KomBea, a Utah-based voice AI company headquartered at Silicon Slopes in Lehi that builds humanized AI systems for customer service, sales, and call center environments. Art Coombs grew up inside Silicon Valley's first wave, neighbor to Oracle's Bob Brandt, Novell's Ray Noorda, and Stanford Research Institute leadership, and his first job was at HP Labs directly under Bill Hewlett and Dave Packard's office. Art Coombs has built and led companies through the original dot-com era, codified one of the first beauty industry e-commerce delivery algorithms, and now leads KomBea in scaling AI voice systems that respect the 150-millisecond trust window.
Art Coombs discusses Why AI Customer Service Call Centers Fail & How To Fix It.
AI is going to make humans super human and super capable.
founder and CEO, KomBea
Art Coombs discusses Why AI Customer Service Call Centers Fail & How To Fix It.
We added that one sentence. Within an hour, sales for those five agents jumped 30%.
founder and CEO, KomBea
Art Coombs discusses Why AI Customer Service Call Centers Fail & How To Fix It.
As soon as you know it's synthetic, you're pre-preparing to disengage.
founder and CEO, KomBea
Art Coombs discusses Why AI Customer Service Call Centers Fail & How To Fix It.
If you respond faster than 150 milliseconds, I know something is wrong. That's not a human behavior.
founder and CEO, KomBea