Episode Summary
On this episode of The Business Spotlight, Peter Anthony sits down with Laila Grigley, founder and owner of Wicked Hair Colour Experts in Draper, Utah. Their conversation begins with a startling point from the interview: many women say they do not like their hair, yet still return to the same stylist because the salon decision is tied to trust, familiarity, and feeling as much as the technical result.
Laila Grigley has worked in hair for sixteen years and started at sixteen. An artistic instinct, an early interest in business, and one haircut Laila Grigley hated pushed Laila Grigley to style her own hair, then help friends prepare for dances and productions. That experience revealed a career path built around making people feel understood while developing the technical precision required for dimensional color, highlights, balayage, lowlights, and healthy-looking results.
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Contact UsI started doing hair at sixteen, so I have been doing hair for half my life.
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The episode examines what separates a training salon from a collection of independent chairs. Laila Grigley invests in an in-house apprentice program designed to compress years of practical knowledge into a structured year of work. Peter Anthony and Laila Grigley discuss why feedback, repetition, confidence, and the willingness to recover from mistakes are essential in an industry where one difficult result can make a young stylist want to leave.
Laila Grigley also explains why the wrong hire can become a costly leadership mistake when an owner keeps trying to train motivation into someone. Peter Anthony shares the lesson that changed Peter Anthony's salon career: stop searching for people who want to be motivated and hire people who already bring hunger to the work. The lesson connects directly to Wicked Hair Colour Experts, where team energy and a shared commitment to improvement shape the customer experience.
The marketing lesson is larger than hair. Expertise becomes visible through consultation, consistent execution, a real education system, honest feedback, and the energy every client feels in the room. Find Laila Grigley and Wicked Hair Colour Experts at wickedhaircolourexperts.com.
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